mineral Terms of Use

We at mineral operate an online entertainment platform available where local law permits. Our service combines live-dealer tables, sportsbook coverage, slot games, and esports markets into a single account system. This page outlines the terms under which we provide access to mineral, the conditions we enforce, and the rights and responsibilities both we and our users hold.

When you open an account on mineral, you agree to these terms. We designed them to protect both our platform and the users who trust us. Our policy covers account creation, deposits and withdrawals, bonus eligibility, dispute handling, and the jurisdiction framework within which we operate.

Account Opening and Verification on mineral

To open an account on mineral, you must be of legal age in your jurisdiction and provide accurate personal information. We require identity verification before you can deposit funds or withdraw winnings. Our verification process includes document submission — typically a government-issued ID and proof of address. We undertake to process verification requests within standard timeframes, though peak periods may extend this window.

We do not permit multiple accounts per user. If we detect duplicate registrations, we reserve the right to suspend or close accounts without notice. Your mineral account is personal and non-transferable. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

Deposits, Withdrawals, and Payment Methods

We at mineral accept deposits through payment methods trusted across Indonesia — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks including mobile banking, local payment, online payment, and e-wallet. Deposit processing is immediate in most cases. Withdrawal requests are subject to verification checks and may take longer during high-volume periods or around major events such as Liga 1 matches or Idul Fitri.

We do not guarantee withdrawal timelines. Delays may occur due to bank processing, account verification holds, or fraud-prevention reviews. If your withdrawal is delayed, we recommend contacting our support team to check the status. Withdrawal amounts are subject to minimum and maximum limits, which we display in your account settings.

Bonus Terms and Conditions

Bonuses on mineral are offered at our discretion and are subject to specific terms. Any bonus offer comes with wagering requirements — a multiplier that defines how many times you must play through the bonus amount before you can withdraw it. We enforce these requirements strictly. Bonuses are non-transferable and may expire if not used within the stated period.

We reserve the right to cancel or modify bonus offers at any time. If we detect abuse — such as bonus stacking, collusion, or use of prohibited betting patterns — we may forfeit the bonus and any associated winnings. Our policy on bonus eligibility is final and not subject to appeal.

Dispute Resolution and Complaints

If you have a complaint about your mineral account, a transaction, or our service, we ask that you contact our support team first. We undertake to respond to complaints within a reasonable timeframe. Our team will investigate the issue and provide a resolution or explanation.

If you are not satisfied with our response, you may escalate your complaint in writing. We will review escalated complaints with priority. However, we do not accept complaints that fall outside our jurisdiction or that relate to outcomes of games or bets — these are determined by our game systems and are final.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Jurisdiction and Legal Framework

We at mineral do not offer our services in jurisdictions where online wagering is prohibited by law. Our platform operates under the legal framework applicable to our registered jurisdiction. Users are responsible for verifying that their access to mineral complies with local law. We do not accept liability for users who access mineral from restricted jurisdictions.

These terms are governed by the law of our operating jurisdiction. Any dispute arising from your use of mineral shall be resolved according to that law. We reserve the right to modify these terms at any time. Changes take effect immediately upon publication on this page. Continued use of mineral after a change constitutes acceptance of the new terms.

User Conduct and Account Suspension

We expect all users of mineral to conduct themselves fairly and honestly. Prohibited conduct includes cheating, collusion, use of automated tools, harassment of other users, or any attempt to manipulate our systems. If we detect prohibited conduct, we may suspend or permanently close your account without refund.

We also reserve the right to suspend accounts that show signs of money laundering, fraud, or other illegal activity. In such cases, we may be required by law to report the account to relevant authorities. We will not disclose details of such reports to the user.

Account Closure

You may close your mineral account at any time by contacting support. Closure is permanent and non-reversible.

Data Retention

We retain your account data for the period required by law. After closure, data is deleted according to our privacy policy.

Liability Limit

We are not liable for losses arising from your use of mineral, except where prohibited by law.

These terms form the complete agreement between you and mineral regarding your use of our platform. If any part of these terms is found to be unenforceable, the remaining terms remain in effect. Our failure to enforce any term does not constitute a waiver of that term.