mineral Account & Payment FAQ

Users ask us about account setup, deposit and withdrawal flows, game categories, promotion codes, data requests, support availability, registration details, and transaction fees. These questions span account security, payment method options, and how our platform works across live-dealer tables, sportsbook markets, slots, and esports.

This page answers the most common questions we receive. It covers account opening, payment processing, game offerings, and account management. If your question is not listed here, our support team can help you further.

Read through the sections below to find answers about registration, deposits, withdrawals, and game access. For detailed rules on specific games or betting markets, refer to our terms and conditionsFor privacy and data handling, see our privacy policy

We answer questions about opening and managing your mineral account, funding your balance, accessing our games, and handling your data. Each answer reflects our current process and policies.

Account and registration

Account opening on mineral follows three main steps. First, you provide your username, email, password, and mobile number during registration. Second, we verify your identity by requesting your full name, date of birth, and identity document details. Third, you select a deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer from mobile banking, local payment, online payment, or e-wallet — and fund your account. Once your deposit is confirmed, you can access our live-dealer tables, sportsbook markets covering Liga 1 and Piala AFF, slot games, and esports tournaments. The entire process typically takes a few minutes to complete.

During registration, we collect your username, email address, password, and mobile number. After account creation, we request your full name, date of birth, and identity document details for verification. This information helps us comply with account security standards and verify your eligibility to use our platform. We also record your location and device type to monitor account access. All data is stored securely and used only for account management, compliance, and service delivery. You can review what we collect in our privacy policy.

Payments and transactions

Withdrawal requests on mineral are reviewed within a standard processing window. The exact time depends on your chosen withdrawal method and any verification requirements. Withdrawals to mobile banking, local payment, online payment, and e-wallet typically process within a defined timeframe once approved. Bank transfers to mobile banking, local payment, online payment, or e-wallet may take longer depending on your bank's processing schedule. During peak periods or around holidays like Idul Fitri or Idul Adha, processing may take additional time. We recommend checking your account status or contacting support for a specific estimate on your withdrawal.

Deposit and withdrawal fees on mineral depend on your chosen payment method. Some payment options, such as mobile banking and local payment, may carry standard transaction fees set by the payment provider. Bank transfers via online payment, e-wallet, mobile banking, or local payment may include transfer fees depending on your bank's policy. We recommend reviewing the fee structure for your specific payment method before completing a transaction. Our support team can provide detailed fee information for any payment option you plan to use.

Games and promotions

mineral offers four main game categories. Our live-dealer section includes blackjack, roulette, baccarat, and Dragon Tiger across multiple studios with live video feeds. Our sportsbook covers football tournaments including Liga 1, Piala AFF, Champions League, and Premier League, plus badminton and MotoGP markets. Our slots library features Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Our esports section offers markets on Mobile Legends, Free Fire, and PUBG Mobile tournaments. All categories are accessible from your mineral account on desktop and mobile.

Promotion codes on mineral are entered during account registration or in your account settings under the promotions section. If you have a code from a partner or campaign, enter it in the designated field before completing your first deposit. Some codes are applied automatically to your account based on your registration date or location. If you have a code but are unsure where to enter it, contact our support team and they will guide you through the process. Not all promotions are available in all regions.

Account security and support

To request data deletion from mineral, contact our support team through live chat or email with your account username and the specific data you wish to delete. We will verify your identity and process your request in accordance with applicable privacy laws. Note that some data, such as transaction records and account history, may be retained for compliance and legal purposes. Your request will be reviewed and you will receive confirmation of what data has been deleted and what must be retained. For detailed information about data retention, refer to our privacy policy.

Our live chat support is available during standard business hours to assist with account questions, payment issues, game access, and technical problems. Support availability may vary depending on your region and local holidays such as Nyepi or Imlek. For urgent issues outside chat hours, you can submit a support ticket through your account dashboard and our team will respond within a standard timeframe. You can also refer to our FAQ and terms page for self-service answers to common questions. Check the support section of your mineral account for current availability and contact options.
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