mineral Casino & Sportsbook Data Care
This page describes what we collect when you use mineral and how we keep that data protected. We operate under jurisdiction-restricted access — our services are available only where local law permits. Your privacy matters to us, and we are transparent about the data we hold and how third parties may process it.
We at mineral handle account registration, payment details, betting history, live-table session logs, and device identifiers. Our commitment is to limit collection to what serves your account security, compliance verification, and service delivery. This policy outlines your rights and our obligations under applicable data-protection frameworks.
What We Collect on mineral
We collect your email address, phone number, full name, date of birth, and identity document details during account creation. When you fund your mineral account via DANA, e-wallet, mobile banking, local payment, or bank transfer, we record transaction IDs, timestamps, and amounts. We store your betting slips, live-table session data (table name, game outcome, stake, win/loss), and slot-game play logs to maintain your account history and settlement records.
Our platform captures your IP address, device type, browser fingerprint, and geolocation on login. We use this to detect fraud, verify jurisdiction eligibility, and prevent account takeover. Cookies and local storage track your session state and preferred language. We do not deliberately collect biometric data, but device identifiers may include hardware serial numbers if your phone or tablet permits it.
How We Use Your Data on mineral
We use your identity and contact details to verify your account, comply with anti-money-laundering rules, and send transaction confirmations. Your betting and gaming history helps us calculate winnings, detect suspicious patterns (e.g. rapid account-drain attempts), and generate your account statement. Location and device data allow us to enforce jurisdiction restrictions — if you access mineral from an unsupported region, we may suspend your session.
Payment information is passed to our acquiring bank and payment processor (e.g. when you deposit via online payment or e-wallet, those networks also receive your transaction instruction). We retain betting logs for audit trails and dispute resolution. Session logs from live blackjack, roulette, baccarat, and Dragon Tiger tables are stored to permit game replay in case of a claim.
Third-Party Processors and Data Sharing
We share your payment method and transaction data with acquiring banks (mobile banking, local payment, online payment, e-wallet), payment networks (mobile banking, local payment), and payment-service providers. These entities process your deposits and withdrawals under their own privacy policies. We do not sell or rent your data to marketing agencies or unrelated third parties.
Our live-dealer studios (video feeds, RNG servers, chat logs) may be hosted on cloud infrastructure located outside your jurisdiction. Our customer-support team accesses your account history to assist with queries. We may disclose data to law enforcement, regulators, or courts if legally required. We do not use your data for profiling or automated decision-making beyond fraud detection and jurisdiction checks.
Your Rights on mineral
You have the right to request access to your personal data held by mineral. You may ask us to correct inaccuracies in your name, contact details, or account information. You can request deletion of your data, subject to legal retention obligations — for example, we must keep transaction records for compliance with anti-money-laundering statutes for a defined period.
You may withdraw consent for non-essential cookies and marketing communications at any time via your account settings. You have the right to data portability — we can export your account history in a standard format. If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority or contact us directly at the address below.
Cookies and Tracking on mineral
We use session cookies to maintain your login state and remember your account preferences. Analytics cookies help us understand user behaviour on mineral — for example, which live-dealer tables attract the most traffic during Liga 1 season or Piala AFF tournaments. We do not use tracking pixels or cross-site trackers that would link your mineral activity to your behaviour on unrelated websites.
Most browsers allow you to disable cookies, but doing so may impair your ability to access live tables or place bets on our sportsbook. We respect the "Do Not Track" header if you send one, though we still collect session data necessary for account security and fraud prevention.
Data Retention on mineral
We retain your account credentials and identity details for the lifetime of your mineral account plus two years after closure, to satisfy regulatory audit requirements. Betting slips and game logs are kept for seven years. Payment records are stored for ten years to comply with anti-money-laundering directives. Session logs and device fingerprints are purged after 90 days unless needed for an active dispute or investigation.
Contact mineral Privacy Team
If you have questions about how we handle your data on mineral, or wish to exercise your privacy rights, reach out to us:
- Email: [email protected]
- Support hours: Monday–Friday, 09:00–17:00 (Jakarta time)
- Response time: We aim to respond within 14 business days
We at mineral may update this policy from time to time to reflect changes in law or our practices. We will notify you of material changes via email or a notice on the mineral platform. Your continued use of mineral after a policy update constitutes acceptance of the revised terms.
Our services on mineral are available only where local law permits. We do not deliberately collect data from individuals in jurisdictions where our platform is not licensed. If you access mineral from a restricted region, we may limit your account functionality or require additional verification.